Återbetalningspolicy

Thank you for your support and trust. Your satisfaction is our highest priority. If you are not completely satisfied with the items you received, we are always here to assist you.
 30-Day Worry-Free Return Guarantee

We offer a 30-day return guarantee from the date of receipt (based on the delivery date of the courier).

Return Requirements: The product must be in its original condition, unwashed, undamaged, and with all original tags intact.

Damaged, Defective, or Incorrect Items

Upon receiving your order, please inspect it immediately. If you notice any of the following issues, please contact us within 48 hours:

The product was damaged during shipping.

The product you received does not match your order (wrong item shipped).

The product has a manufacturing defect.

Resolution: In these cases, we will cover the return shipping costs in full and arrange for an expedited replacement or full refund.

 How to Start the Return Process (4 Simple Steps)

To ensure efficient processing of your refund, please do not send the item back without prior communication:

Contact Customer Service: Send an email to our official email address, providing your order number and reason for return (if it’s a quality issue, please include clear photos).

Obtain Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) along with detailed instructions within 24 hours.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate with a logistics company to arrange for the item to be picked up, at no cost to you.

Send Back the Item: Pack the item securely and hand it over to the courier.

Refund Information

Inspection Timeframe: We will complete the quality inspection within 3-5 business days after receiving the returned product.

Refund Process: Once the item passes inspection, the refund will be processed and returned to your original payment account.

Refund Arrival Time: Refunds are usually credited within 10 business days. If you have not received your refund after 15 business days, please contact your card issuer or get in touch with us. We will provide a transaction reference number for your inquiry.

 Contact Us

If you have any questions about the return and exchange process, please feel free to reach out to us:

Official Customer Service Email: EssentifyService@outlook.com

Response Commitment: We promise to reply to all inquiries within 24 hours on business days.